Shipping & Returns
STACK SHIPPING POLICY
Free Standard Shipping
Timbur LLC provides free standard shipping for Stack furniture to the contiguous 48 states. For shipping to AK, HI or international destinations please contact us directly at firstname.lastname@example.org.
Free standard shipping includes curbside delivery. If you need help with delivery inside your location and packaging removal, white glove delivery options are available for an additional fee. For more information on white glove delivery please contact Timbur LLC at email@example.com.
Lead time for Stack products is 6 to 8 weeks to ship from time of order. You will receive an email when your order is ready to ship.
You will be contacted by the carrier to schedule a delivery time once your order has shipped. You must be present to accept your order and to sign the delivery receipt. Upon delivery you are responsible for evaluating the product in the presence of the delivery driver and noting any damages on the delivery receipt.
If you are unable to be present during your delivery window you must contact the carrier to reschedule the delivery. If redelivery of your order is required due to a missed delivery appointment additional fees will be applied. If you are unable to accept your delivery for an extended period of time after your order has been shipped, you will be charged storage fees.
STACK RETURN POLICY
If you are not satisfied with your Stack purchase, please contact Timbur at contact@timburLLC.com to initiate a return and to receive an RMA#. Items are eligible for return within 30 days of receipt. There is a 20% re-stocking fee on returned orders. Customized product orders are not eligible for return.
To receive a refund, the returned product must arrive back to Timbur LLC in original condition with all original packaging. The RMA# must be clearly visible on the outside of the packaging. Timbur LLC will work with you to arrange return shipping, however customers are responsible for all return shipping costs. Upon receipt of the returned items Timbur LLC will inspect them to determine if the item is in original condition and eligible for a refund. Timbur LLC reserves the right to make all final determinations of refund eligibility for Stack products.